How much does a 997 website cost?

$997 one-time build fee, then $100/month for hosting, domain, SSL, and support. You own the website forever. No contract on the monthly — cancel anytime. That's it. No hidden fees, no surprises.

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How long does it take to build?

5 business days after we receive your completed survey and photos. We build a 7-page professional site with web visibility, mobile optimization, Google Business setup, domain, SSL, and a properly-wired contact form — all included.

Yes. You own it forever. If you cancel the monthly hosting, we hand you the files. No lock-in, no hostage situations, no 'you leave, we keep everything' games. Your website is yours.

What's included in the $100/month?

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April 2, 2026 · Blog

Turning Frowns Upside Down: Handling Negative Reviews Like a Pro

In the beautiful city of Savannah, where hospitality is a way of life, receiving a negative review can feel like a personal attack. You know your fried green tomatoes are the best in town, so how do you respond when someone disagrees? Don't worry! Let’s dive into some tips on how to handle negative reviews with grace, professionalism, and maybe a dash of Southern charm.

Stay Calm and Read the Review Thoroughly

The first step is to take a deep breath. Remember, it’s just a review, not a declaration of war. Read the review thoroughly, and give yourself a moment to process it. Look for specific points that the reviewer makes—there’s often valuable feedback hidden among the grumbles.

Respond Promptly

Timing is everything. If you take too long to respond, it may seem like you don't care about your customers’ opinions. Aim to respond within 24-48 hours. A quick response shows that you value feedback and are committed to improving your service.

Thank the Reviewer

It might sound counterintuitive, but thanking the reviewer can help turn the tide. A simple, “Thank you for your feedback” sets a positive tone. This shows you’re open to criticism and are willing to listen. Plus, it’s hard to stay mad at someone who appreciates your opinion, right?

Address the Specifics

After thanking them, address the actual issues they raised. If they complained about slow service at your restaurant in the heart of River Street, acknowledge it. You might say something like, “We’re sorry to hear that your service wasn’t up to our usual standards. We strive to provide quick and friendly service, and we’re looking into this matter.”

Keep It Professional

Avoid Arguments: No matter how ridiculous the review may seem, keep your cool. Arguing will make you look unprofessional.
Stay Positive: Your response should reflect your brand’s values. Maintain a friendly and respectful tone.
Avoid Personal Attacks: Remember, the reviewer is providing feedback, not an attack on your character. Keep it about the service, not the person.

Offer a Solution

If possible, provide a solution. Perhaps offer a discount on their next visit or invite them to contact you directly to discuss their concerns further. This shows that you’re not only listening but are also willing to make things right.

Invite Them Back

Let them know you value their patronage! You might say, “We hope you’ll give us another chance to provide the service we’re known for here in Savannah.” This leaves the door open for them to return and experience your business in a new light.

Learn and Improve

Once the dust settles, take the feedback seriously. If several customers mention the same issue, it’s time for some self-reflection and improvement. Whether it’s enhancing staff training or tweaking your menu, use these reviews as a tool for growth.

Conclusion: Making Lemonade from Lemons

Negative reviews aren’t the end of the world; they can be valuable lessons in disguise. Respond with professionalism, a sprinkle of Southern hospitality, and genuine concern for the customer experience. Remember, how you handle criticism can turn a frown upside down and build lasting loyalty.

If you need help managing your online reputation or want to enhance your website’s performance, give us a call at (855) 532-7550. Let’s turn those reviews into opportunities together!